It is the aim of "Unique Transport Solutions Ltd" to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either


calling us on 0800 0146 320

or write to us at Unique Transport Solutions Ltd, Worksop Turbine Innovation Centre, Coach Close, Shireoaks, Worksop, Nottinghamshire, S81 8AP

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.            

Unresolved disputes may be referred to the BVRLA by either the customer or the member involved.                                                                                        Details should be submitted by email to: 

If you do not have access to email; details can be sent in the post to:                                                                                                                                             British Vehicle Rental and Leasing Association                                                                                                                                                                             River Lodge                                                                                                                                                                                                                                Badminton Court                                                                                                                                                                                                                       Amersham                                                                                                                                                                                                                                     HP7 0DD